FitSM Core Standard
FitSM-0, -1, -2 and -3 constitute the FitSM core standard. These documents contain the generic guidance for implementing IT Service Management (ITSM) in a lightweight, yet effective way. The core standard is also the basis for all FitSM Foundation and FitSM Advanced Level trainings.
FitSM-0: Overview and Vocabulary
FitSM-0 provides an overview of the FitSM family and a common vocabulary used by the other parts of the standard (in particular by FitSM-1).
Latest version (3.0):
- FitSM-0 Overview and vocabulary (English, PDF)
- FitSM-0 Presentation generale et glossaire (French, PDF)
- FitSM-0 Visão geral e vocabulário (Portuguese, PDF)
- FitSM-0 Visão geral e vocabulário (Portuguese-Brazilian, PDF)
- FitSM-0 Panoramica e vocabolario (Italian, PDF)
Previous versions (2.x):
- FitSM-0 Overview and vocabulary (English, PDF)
- FitSM-0 Überblick und Begriffe (German, PDF)
- FitSM-0 Generalidades y vocabulario (Spanish, PDF)
FitSM-1: Requirements
FitSM-1 provides a set of requirements for a service management system (SMS), covering both general requirements and process-specific requirements.
Latest version (3.0):
- FitSM-1 Requirements (English, PDF)
- FitSM-1 Anforderungen (German, PDF)
- FitSM-1 Exigences (French, PDF)
- FitSM-1 Requisitos (Portuguese, PDF)
- FitSM-1 Requisitos (Portuguese-Brazilian, PDF)
- FitSM-1 Requisiti (Italian, PDF)
Previous versions (2.x):
- FitSM-1 Requirements (English, PDF)
- FitSM-1 Anforderungen (German, PDF)
- FitSM-1 Requerimientos (Spanish, PDF)
FitSM-2: Process activities and implementation
FitSM-2 provides a set of recommended activities that may assist in fulfilling the requirements that are established in FitSM-1.
Latest version (3.0):
- FitSM-2 Process activities and implementation (English, PDF)
Previous versions (2.x):
- FitSM-2 Objectives and activities (English, PDF)
FitSM-3: Role Model
FitSM-3 provides a model of roles and responsibilities in a service management system.
Latest version (3.0):
- FitSM-3 Role Model (English, PDF)
Previous versions (2.x):
- FitSM-3 Role model (English, PDF)
FitSM Implementation Aids
FitSM-4: Templates and Samples
FitSM-6: Maturity / Capability Assessment Scheme (Audit Tool)
FitSM-6 provides a capability/maturity assessment model to allow organisations and service providers to check and demonstrate their current capabilities in the FitSM processes and their overall IT service management (ITSM) maturity. It can be used to self-assess the capability and maturity of IT Service Management in an organisation. It is also the tool used for audits required in order to achieve an official FitSM Organisational Certification (certification of a management system / organisational certification versus FitSM).
Latest version (3.0):
- FitSM-6 Maturity and Capability Assessment (English, XLS)
Previous versions (2.x):
- FitSM-6 Capability Maturity Assessment (English, XLS)
- FitSM-6 Capability Maturity Assessment (German, XLS)
- FitSM-6 Capability Maturity Assessment (Spanish, XLS)
FitSM Training Material
For information on the FitSM qualification scheme and on the trainings, please go to FitSM Training.
FitSM Foundation
Latest version (3.x):
- FitSM Foundation Training (3.0.6 English, PPT)
- FitSM Foundation Training (3.0.6 English, PDF)
- FitSM Foundation Training (3.0.5 German, PPT)
- FitSM Foundation Training (3.0.5 German, PDF)
- FitSM Fondation Training (3.0 French, PPT)
- FitSM Fondation Training (3.0 French, PDF)
- FitSM Foundation Training (3.0 Portuguese, PPT)
- FitSM Foundation Training (3.0 Portuguese, PDF)
- FitSM Foundation Training (3.0 Portuguese-Brazilian, PPT)
- FitSM Foundation Training (3.0 Portuguese-Brazilian, PDF)
FitSM Advanced SPD
Version 3.4 – For use with training courses based on FitSM 3.x
- Advanced Training in Service Planning and Delivery (SPD) (3.4.1 English, PPT)
- Advanced Training in Service Planning and Delivery (SPD) (3.4.1 English, PDF)
- Advanced Training in Service Planning and Delivery (SPD) (3.4.1 German, PDF)
- Advanced Training in Service Planning and Delivery (SPD) (3.4.1 German, PPT)
Version 2.5 – For use with training courses based on FitSM 2.x
- FitSM Advanced training in service planning and delivery slides PDF (English, PDF)
- FitSM Advanced training in service planning and delivery slides PPT (English, PPT)
- FitSM Advanced training in service planning and delivery slides DE PDF (German, PDF)
- FitSM Advanced training in service planning and delivery slides DE PPT (German, PPT)
FitSM Advanced SOC
Version 3.4 – For use with training courses based on FitSM 3.x
- Advanced Training in Service Operation and Control (SOC) (3.4.1 English, PPT)
- Advanced Training in Service Operation and Control (SOC) (3.4.1 English, PDF)
- Advanced Training in Service Operation and Control (SOC) (3.4.1 German, PDF)
- Advanced Training in Service Operation and Control (SOC) (3.4.1 German, PPT)
Version 2.5 – For use with trainign courses based on FitSM 2.x
- FitSM Advanced training in service operation and control slides PDF (English, PDF)
- FitSM Advanced training in service operation and control slides PPT (English, PPT)
- FitSM Advanced training in service operation and control slides DE PDF (German, PDF)
- FitSM Advanced training in service operation and control slides DE PPT (German, PPT)
FitSM Expert
Version 3.0 – For use with training courses based on FitSM 3.x
- FitSM Expert & Auditor Training (3.0.1 English, PDF)
- FitSM Expert & Auditor Training (3.0.1 English, PPT)
- FitSM Experte & Auditor Training (3.0.1 German, PDF)
- FitSM Experte & Auditor Training (3.0.1 German, PPT)
Version 2.5 – For use with training courses based on FitSM 2.x
- FitSM Expert training slides PDF (English, PDF)
- FitSM Expert training slides PPT (English, PPT)
- FitSM Expert training slides DE PDF (German, PDF)
- FitSM Expert training slides DE PPT (German, PPT)