Information & Success Stories

Testimonials

FitSM is implemented by a range of organisations in different ways.
This page provides some initial feedback, and an indication of those engaging with or implementing FitSM.

Implementing FitSM is helping EGI to better shape and manage the services that are delivered in a federated infrastructure. Service management is proving to be one of the underpinning activities that supports EGI as a sustainable infrastructure for the long-term. Consultancy through the FedSM project has been an essential component of this.

Yannick LegreEGI.eu Managing Director (2014-2019)

The set of standards and related trainings created by the project are comprehensible, agile and according to best international practices. FitSM can indeed help you to improve your service management. We have found many feasible ways to improve our service management in trainings and workshops implemented by the project, although the final decisions to implement suggested improvements always lies in the hands of the senior management. The project has also helped us to certify several operational staff members in service management skills. To secure the complex services of an leading IT organisation, it is of an uttermost significance to dynamically and professionally identify the resources and services to be protected and clearly define, implement and review the operational roles and procedures related to service management. With this FitSM can help you.

Urpo KailaCSC Head of Security

FitSM is unique in introducing a culture of continual improvement and professional relationships in academic IT Infrastructures. A few years back the guarantees that we are currently offering in PLGrid were simple unthinkable.

Prof. Jacek KitowskiPLGrid Infrastructure Manager

FitSM is a really strong product, and it is great to see such concrete outputs from a European Funded project. Partnership in the FedSM project has been a strategic win for my firm. Moreover, within the project lifetime we are offering commercial training and consultancy to European clients based on the project outputs. This instance-exploitation really validates the work that has gone into FitSM as an achievable, lightweight but powerful solution to IT Service Management challenges.

Owen AppletonManaging Director, Emergence Tech Ltd.

Case Studies

CYFRONET / PLGRID

PLGrid is a consortium of the 5 largest academic computer centres in Poland. The consortium goal is to support Polish scientists by providing free computing power and storage resources through a nationwide PLGrid Infrastructure. Apart from the resources it also equips scientists with teamwork tools for teleconferencing, project management and wikis to make their collaboration more efficient.

CSC / FGI

CSC is constantly working to improve the quality of the services provided to its customers. ITSM with its process orientation, continual improvement and proposed best practices provide us a very valuable framework to optimize our resources’ utilization and overall service quality, thus, improving our customers’ experience and satisfaction.

EGI.EU

EGI.eu is a non-profit foundation based in Amsterdam, Netherlands. It coordinates a European infrastructure of distributed computing, storage and data services for research, known as EGI. EGI is a federation of over 350 resource centres across more than 50 countries that collectively serves some 200 user research projects (about 40,000 individual researchers).

EOSC-hub

EOSC-hub, is a European Commission funded project that brings together more than 100 Partners from 50 countries, including major e-Infrastructure service providers, into a single contact point for European researchers and innovators to discover, access, use and reuse a broad spectrum of resources for advanced data- driven research.

UZH / EnhanceR

The EnhanceR project, coordinated by the Univ. of Zurich, supported UZH researchers and research groups with consultancy to application support and access to federated cloud, cluster and supercomputing systems across the country.

Informational Material

Below is a small selection of informational material useful for understanding or promoting FitSM.

Case Study EGI.eu

Case Study PLGrid