FitSM Expert Bridge training
Duration
21 hours, including 3 hours of pre-course remote learning (plus exam time)
*This side entry course combines both Advanced levels and the Expert level into 3 days.
Target audience
For special audiences / people who are already “ITSM professionals”, side entry options are available to go through FitSM qualification quicker and achieve FitSM certification with less effort.
Entry Requirements
Holders of the “ITIL Expert” certificate issued by a recognised certification authority / examination institute
Holders of the “Consultant/Manager in ITSM according to ISO/IEC 20000” certificate
Holders of the “Associate in ITSM according to ISO/IEC 20000” certificate
Contents
ITSM & FitSM general overview
“Selected topics” from the FitSM Advanced level trainings:
General aspects of establishing a service management system (SMS)
ITSM processes for the planning and delivery of services
ITSM processes for the operation and control of services
ITSM process interfaces and dependencies
“Selected topics” from the FitSM Expert training:
Understanding the organisational context
Leadership and governance
Planning and implementing ITSM (PLAN, DO)
Monitoring, reviewing and improving ITSM (CHECK, ACT)
Exams*
Advanced “Bridge” Exam
60 minutes
Closed book, i.e. no aids are allowed
30 multiple choice questions taking a mix from SPD and SOC (four possible answers for each question – A, B, C, D)
At least 70% of the maximum score required to pass the examination (21 of 30)
Expert Exam
75 minutes
Closed book, i.e. no aids are allowed
30 multiple choice questions (six possible answers for each question, each answer may either be true or false)
At least 75% of the maximum score required to pass the examination (135 of 180)
Upon successfully passing both exams a single FitSM Expert Certificate is achieved.
Related downloads
The current versions of the FitSM training slides can be found here:
FitSM Downloads: Training material
*Both exams required