FitSM Standard

FitSM is a free and lightweight standards family aimed at facilitating service management in IT service provision, including federated scenarios. The main goals of FitSM are:

Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM).
Offer a version of ITSM that can cope with federated environments, which often lack the hierarchy and level of control seen in other situations.
Provide a baseline level of ITSM than can act to support ‘management interoperability’ in federated environments where disparate or competing organisations must cooperate to manage services.

To support its work in building ITSM capacities in federated infrastructures, FedSM offers training and certification in lightweight service management according to FitSM. This training aims at providing those involved in operating federated infrastructures with the professional skills they need in order to effectively manage their services. FitSM professional training is certified by TÜV SÜD, a global leader in standardisation and certification. The qualification programme offers three training levels: Foundation, Advanced and Expert. More information about the qualification programme and the trainings can be found here: FitSM Training

FitSM is designed to be compatible with the International Standard ISO/IEC 20000-1 (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM process model, requirements, recommended activities and role model target a lightweight implementation, it can act as a first step to introducing full ITSM, i.e. applying ITIL good practices and / or achieving compliance against ISO/IEC 20000-1.