FitSM Standard
A free standard for lightweight ITSM
FitSM is a free and lightweight standards family aimed at facilitating service management in IT service provision, including federated scenarios. The main goals of FitSM are:
Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM).
Offer a version of ITSM that can cope with federated environments, which often lack the hierarchy and level of control seen in other situations.
Provide a baseline level of ITSM than can act to support ‘management interoperability’ in federated environments where disparate or competing organisations must cooperate to manage services.
FitSM parts
The FitSM family is made up of several documents, providing guidance and input on different aspects of IT service management in Federated ICT infrastructures.
FitSM-0: Overview and vocabulary
FitSM-1: Requirements for lightweight IT service management
FitSM-2: Process activities and implementation
FitSM-3: Role model
FitSM-4: Selected templates and samples (set of documents under continual development)
FitSM-5: Selected implementation guides (set of documents under continual development)
FitSM-6: Maturity / capability model and assessment scheme
All parts and their related documents can be downloaded from the FitSM downloads section free of charge.
Enquiries about the standard and its applicability please contact us!
FitSM certification by APMG International and ICO-Cert
To support its work in building ITSM capacities, FitSM offers professional training and certification support by APMG International and ICO-Cert.
The personal qualification programme offers three training levels: Foundation, Advanced and Expert. More information about the qualification programme and the trainings can be found here: FitSM Training
Organisational level certification can also be obtained as a formal demonstration of FitSM implementation in accordance with the FitSM-1 standard requirements. More information can be found here: Organisational Certification
FitSM is compatible with other standards
FitSM is designed to be compatible with the International Standard ISO/IEC 20000-1 (requirements for a service management system) and the IT Infrastructure Library (ITIL). Although the FitSM process model, requirements, recommended activities and role model target a lightweight implementation, it can act as a first step to introducing full ITSM, i.e. applying ITIL good practices and / or achieving compliance against ISO/IEC 20000-1.