FitSM Parts

FitSM-0 provides an overview of the FitSM family and a common vocabulary used by the other parts of the standard (in particular by FitSM-1). It helps to harmonise and facilitate discussion by those trying to implement IT Service Management using FitSM or any other compatible ITSM approach.

The current version of FitSM-0 can be found here: FitSM Downloads – The FitSM Standard

FitSM-1 provides a set of requirements for IT Service Management, especially tuned to the needs of federated infrastructures or groups new to ITSM. It sets out a lightweight and achievable approach that can support effective management of IT services.

FitSM-1 is based on an understanding of the following 14 core processes for ITSM:

Service portfolio management (SPM)

Service level management (SLM)

Service reporting management (SRM)

Service availability and continuity management (SACM)

Capacity management (CAPM)

Information security management (ISM)

Customer relationship management (CRM)

Supplier relationship management (SUPPM)

Incident and service request management (ISRM)

Problem management (PM)

Configuration management (CONFM)

Change management (CHM)

Release and deployment management (RDM)

Continual service improvement management (CSI)

For each of these processes, as well as for a number of general aspects in the context of ITSM, FitSM-1 defines a small number of implementation requirements.

The current version of FitSM-1 can be found here: FitSM Downloads – The FitSM Standard

FitSM-2 provides a set of goals and recommended activities that may assist in fulfilling the requirements that are established in FitSM-1. As in part 1 of the standard, we deal first with the goals and activities related to general SMS requirements before addressing process-specific objectives and activities. These activities are not intended to be exhaustive or the only activities that can be used to meet the requirements, but they give some initial guidance needed to address meeting the FitSM-1 requirements.

For each of the 14 ITSM processes addressed by FitSM-1, FitSM-2 provides an overview of recommended initial activities to set up this process, the inputs to the process, typical activities for ongoing process execution, as well as the process outputs.

The current version of FitSM-2 can be found here: FitSM Downloads – The FitSM Standard

FitSM-3 provides a model of roles and responsibilities in implementing IT Service Management (ITSM). Describing typical roles, their responsibilities and relationships lets those implementing ITSM based on the FitSM standard assign initial roles within their organisation, which is a crucial step in managing services.

The current version of FitSM-3 can be found here: FitSM Downloads – The FitSM Standard

FitSM-4 seeks to provide practical assistance to those trying to implement IT Service Managament (ITSM) using FitSM or any other compatible ITSM approach. It provides ready-to-use templates and samples for important pieces of documentation required to implement ITSM in the context of a process-oriented service management system (SMS).

The documents comprising FitSM-4 are being produced and released incrementally. Files are organised by FitSM-1 sections and processes.

The current version of FitSM-4 can be found here: FitSM Downloads – FitSM Templates, Samples & Guides

FitSM-5 seeks to provide practical assistance to those trying to implement IT Service Managament (ITSM) using FitSM or any other compatible ITSM approach. In addition to the templates and samples provided through FitSM-4, FitSM-5 offers implementation guidance, such as guides on applying specific templates in an effective way.

The guides belonging to FitSM-5 are being produced and released incrementally. Files are organised by FitSM-1 sections and processes.

The current version of FitSM-5 can be found here: FitSM Downloads – FitSM Templates, Samples & Guides