FitSM foundation training
Duration
8 hours (plus optional 30 minute exam)
Target audience
All individuals involved in the provisioning of (federated) IT services.
Candidates who wish to progress to advanced level of the qualification and certification scheme.
Entry requirements
None
Contents
Basic IT service management concepts and terms (based on FitSM-0)
Purpose and structure of FitSM standards and their relationship to other standards
Process framework underlying FitSM
Requirements defined in FitSM-1
Exam
30 minutes, at the end of the training
Closed book, i.e. no aids are allowed
20 multiple choice questions (four possible answers for each question, one correct answer per question)
At least 65% correct answers (13 of 20) are required to pass the examination
Related downloads
The current version of the FitSM Foundation training slides can be found here: FitSM Downloads: Training material