Certified trainings in FitSM
FitSM offers three comprehensive, consecutive levels of training to help you master the principles and practices of ITSM:
Each level is designed to equip you with the necessary skills and knowledge to excel in IT service management, ensuring your ability to contribute to the success and efficiency of your IT operations.
Foundation Level
This entry-level course is designed to introduce you to the basics of the FitSM framework. You’ll gain a solid understanding of the core concepts and terminology, providing a strong foundation for further learning.
Advanced Level
Building on the knowledge gained in the Foundation course, the Advanced level dives deeper into the application of FitSM principles. You’ll explore more complex aspects of ITSM, learning how to implement and manage IT services effectively.
Expert/Auditor Level
The highest level of FitSM training, the Expert/Auditor course, is tailored for those aiming to become experts in the field. You’ll acquire advanced skills in auditing and optimizing IT service management processes, preparing you to lead and improve ITSM practices within your organization.