FitSM Core Standard
FitSM-0, -1, -2 and -3 constitute the FitSM core standard. These documents contain the generic guidance for implementing IT Service Management (ITSM) in a lightweight, yet effective way. The core standard is also the basis for all FitSM Foundation and FitSM Advanced Level trainings.
FitSM-0: Overview and Vocabulary
FitSM-0 provides an overview of the FitSM family and a common vocabulary used by the other parts of the standard (in particular by FitSM-1).
You are free to use FitSM-0 documents published here under Creative Commons Attribution 4.0 International (CC BY 4.0) license.
FitSM-1 provides a set of requirements for a service management system (SMS). It sets out a lightweight and achievable approach towards IT Service Management that can support effective management of IT services for small and medium-sized organisations.
You are free to use FitSM-1 documents published here under Creative Commons Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) license.
FitSM-2: Objectives and Activities
FitSM Implementation Aids
FitSM-4: Samples and Templates
FitSM-6: Maturity / Capability Assessment Tool
FitSM-6 provides a capability/maturity assessment model to allow organisations and service providers to check and demonstrate their current capabilities in the FitSM processes and their overall IT service management (ITSM) maturity.
You are free to use FitSM-6 documents published here under Creative Commons Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) license.
FitSM Training Material
For information on the FitSM qualification scheme and on the trainings, please go to FitSM Training.