FitSM Core Standard
FitSM-0, -1, -2 and -3 constitute the FitSM core standard. These documents contain the generic guidance for implementing IT Service Management (ITSM) in a lightweight, yet effective way. The core standard is also the basis for all FitSM Foundation and FitSM Advanced Level trainings.
FitSM-0: Overview and Vocabulary
FitSM-0 provides an overview of the FitSM family and a common vocabulary used by the other parts of the standard (in particular by FitSM-1).
Latest version (3.0):
- FitSM-0 Overview and vocabulary (English, PDF)
- FitSM-0 Presentation generale et glossaire (French, PDF)
- FitSM-0 Visão geral e vocabulário (Portuguese, PDF)
- FitSM-0 Visão geral e vocabulário (Portuguese-Brazilian, PDF)
- FitSM-0 Panoramica e vocabolario (Italian, PDF)
Previous versions (2.x):
- FitSM-0 Overview and vocabulary (English, PDF)
- FitSM-0 Überblick und Begriffe (German, PDF)
- FitSM-0 Generalidades y vocabulario (Spanish, PDF)
FitSM-1: Requirements
FitSM-1 provides a set of requirements for a service management system (SMS), covering both general requirements and process-specific requirements.
Latest version (3.0):
- FitSM-1 Requirements (English, PDF)
- FitSM-1 Anforderungen (German, PDF)
- FitSM-1 Exigences (French, PDF)
- FitSM-1 Requisitos (Portuguese, PDF)
- FitSM-1 Requisitos (Portuguese-Brazilian, PDF)
- FitSM-1 Requisiti (Italian, PDF)
Previous versions (2.x):
- FitSM-1 Requirements (English, PDF)
- FitSM-1 Anforderungen (German, PDF)
- FitSM-1 Requerimientos (Spanish, PDF)
FitSM-2: Process activities and implementation
FitSM-2 provides a set of recommended activities that may assist in fulfilling the requirements that are established in FitSM-1.
Latest version (3.0):
- FitSM-2 Process activities and implementation (English, PDF)
Previous versions (2.x):
- FitSM-2 Objectives and activities (English, PDF)
FitSM-3: Role Model
FitSM-3 provides a model of roles and responsibilities in a service management system.
Latest version (3.0):
- FitSM-3 Role Model (English, PDF)
Previous versions (2.x):
- FitSM-3 Role model (English, PDF)
FitSM Implementation Aids
FitSM-4: Samples and Templates
FitSM-6: Maturity / Capability Assessment Tool
FitSM-6 provides a capability/maturity assessment model to allow organisations and service providers to check and demonstrate their current capabilities in the FitSM processes and their overall IT service management (ITSM) maturity.
- FitSM-6 Capability Maturity Assessment (English, XLS)
- FitSM-6 Capability Maturity Assessment (German, XLS)
- FitSM-6 Capability Maturity Assessment (Spanish, XLS)
FitSM Training Material
For information on the FitSM qualification scheme and on the trainings, please go to FitSM Training.
FitSM Foundation
Latest version (3.x):
- FitSM Foundation Training (3.0.6 English, PPT)
- FitSM Foundation Training (3.0.6 English, PDF)
- FitSM Foundation Training (3.0.5 German, PPT)
- FitSM Foundation Training (3.0.5 German, PDF)
- FitSM Fondation Training (3.0 French, PPT)
- FitSM Fondation Training (3.0 French, PDF)
- FitSM Foundation Training (3.0 Portuguese, PPT)
- FitSM Foundation Training (3.0 Portuguese, PDF)
- FitSM Foundation Training (3.0 Portuguese-Brazilian, PPT)
- FitSM Foundation Training (3.0 Portuguese-Brazilian, PDF)
FitSM Advanced SPD
Version 3.4 – For use with training courses based on FitSM 3.x
- Advanced Training in Service Planning and Delivery (SPD) (3.4.1 English, PPT)
- Advanced Training in Service Planning and Delivery (SPD) (3.4.1 English, PDF)
- Advanced Training in Service Planning and Delivery (SPD) (3.4.1 German, PDF)
- Advanced Training in Service Planning and Delivery (SPD) (3.4.1 German, PPT)
Version 2.5 – For use with training courses based on FitSM 2.x
- FitSM Advanced training in service planning and delivery slides PDF (English, PDF)
- FitSM Advanced training in service planning and delivery slides PPT (English, PPT)
- FitSM Advanced training in service planning and delivery slides DE PDF (German, PDF)
- FitSM Advanced training in service planning and delivery slides DE PPT (German, PPT)
FitSM Advanced SOC
Version 3.4 – For use with training courses based on FitSM 3.x
- Advanced Training in Service Operation and Control (SOC) (3.4.1 English, PPT)
- Advanced Training in Service Operation and Control (SOC) (3.4.1 English, PDF)
- Advanced Training in Service Operation and Control (SOC) (3.4.1 German, PDF)
- Advanced Training in Service Operation and Control (SOC) (3.4.1 German, PPT)
Version 2.5 – For use with trainign courses based on FitSM 2.x
- FitSM Advanced training in service operation and control slides PDF (English, PDF)
- FitSM Advanced training in service operation and control slides PPT (English, PPT)
- FitSM Advanced training in service operation and control slides DE PDF (German, PDF)
- FitSM Advanced training in service operation and control slides DE PPT (German, PPT)
FitSM Expert
Version 3.0 – For use with training courses based on FitSM 3.x
- FitSM Expert & Auditor Training (3.0.1 English, PDF)
- FitSM Expert & Auditor Training (3.0.1 English, PPT)
- FitSM Experte & Auditor Training (3.0.1 German, PDF)
- FitSM Experte & Auditor Training (3.0.1 German, PPT)
Version 2.5 – For use with training courses based on FitSM 2.x
- FitSM Expert training slides PDF (English, PDF)
- FitSM Expert training slides PPT (English, PPT)
- FitSM Expert training slides DE PDF (German, PDF)
- FitSM Expert training slides DE PPT (German, PPT)