FitSM foundation training
8 hours (plus optional 30 minute exam)
All individuals involved in the provisioning of (federated) IT services.
Candidates who wish to progress to advanced level of the qualification and certification scheme.
Basic IT service management concepts and terms (based on FitSM-0)
Purpose and structure of FitSM standards and their relationship to other standards
Process framework underlying FitSM
Requirements defined in FitSM-1
30 minutes, at the end of the training
Closed book, i.e. no aids are allowed
20 multiple choice questions (four possible answers for each question, one correct answer per question)
At least 65% correct answers (13 of 20) are required to pass the examination
The current version of the FitSM Foundation training slides can be found here: FitSM Downloads: Training material